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MarketingOngoing

Re-engagement & Win-back Campaign

A targeted win-back campaign for churned or dormant users — segmented by why they left, sequenced so it doesn't read as desperate, built to re-run for each new cohort.

What you walk away with

A real document, built from everything you worked through — then critiqued the way a tough reviewer would and polished round by round. Plus a project summary that shows your work.

17 steps in the full journey.

The first 3 questions

This is where the conversation starts. Each answer shapes what gets asked next.

  1. 01Who are you trying to bring back — a specific cohort that churned recently, or users who went dormant without formally canceling?
  2. 02Do you know why they left — cancellation survey data, support tickets, or just a guess?
  3. 03Has anything changed in the product since they left that's actually relevant to winning them back?

+ 12 more questions across discovery, validation, and the creative brief — each one adapting to what you've already said.

Ready to work through it?

The first five questions of any project are free — no card required.

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