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MarketingOngoing

Retention & Lifecycle Messaging Map

Map your users' lifecycle — activation, habit, renewal, churn risk — to specific messaging triggers, so retention becomes a system instead of a single onboarding email.

What you walk away with

A real document, built from everything you worked through — then critiqued the way a tough reviewer would and polished round by round. Plus a project summary that shows your work.

18 steps in the full journey.

The first 3 questions

This is where the conversation starts. Each answer shapes what gets asked next.

  1. 01What does a genuinely 'activated' user look like in your product — the specific action or moment that predicts they'll stick around?
  2. 02What does churn actually look like today — do people cancel outright, go quiet, or downgrade first?
  3. 03What lifecycle messaging do you already have in place, if any — and what's missing?

+ 13 more questions across discovery, validation, and the creative brief — each one adapting to what you've already said.

Ready to work through it?

The first five questions of any project are free — no card required.

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